Terms of
Service.
By accessing Suplemen Terbaik, you enter into a professional agreement grounded in transparency, regional Indonesian requirements, and the responsible use of nutritional resources.
1.0 Acceptance
of Standards
Effective May 18, 2026
This website is operated by Suplemen Terbaik, based in Pekanbaru, Indonesia. Throughout the site, the terms "we", "us" and "our" refer to the Suplemen Terbaik entity. We offer this website, including all information, tools, and options available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions. These terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.
2.0 Purchase Responsibility
Inventory & Availability
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
Regional Accountability
Specifically regarding our operations in Pekanbaru and across Indonesia, users acknowledge that local logistics and temperature-controlled storage standards are maintained to preserve ingredient integrity as outlined in our Quality Standards.
Use of Information
Content on this site is for educational purposes only. It should not be interpreted as professional advice for specific health outcomes. Users are responsible for verifying the suitability of ingredients for their personal lifestyle needs.
Account Security
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.
3.0 Return Policy & Limitations
Our return policy is strictly governed by the "Pekanbaru Protocol"—our internal logistical guideline for maintaining supplement purity. Due to the sensitive nature of our nutritional products, we cannot accept returns for items where the original safety seal has been tampered with or broken.
- 01 Returns must be initiated within 7 days of delivery confirmation.
- 02 Items must be stored according to the temperature requirements listed on the packaging to be eligible for review.
- 03 Shipping costs for returned items are the responsibility of the customer unless a verification error was made by our facility.
4.0 Jurisdiction & Goverance
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Indonesia, specifically aligned with the business regulations applicable in Riau Province.
Mailing Headquarters
Suplemen Terbaik
Jl. Pangeran Jayakarta No. 90
Pekanbaru, Riau 28112, Indonesia
Legal Correspondence
- Email: [email protected]
- Phone: +62 761 7825706
- Availability: Mon-Fri, 9:00 - 18:00 (WIB)